The position will remain open until a qualified candidate is found. The Milwaukee County Federated Library System reserves the right to determine which candidates will be invited to participate in the selection process. Preference will be given to applications received by Friday, May 5th, 2023. To apply for this position, please provide a cover letter (including email address) and resume to An informational packet will be sent to you via email with an application form and further instructions.
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Demonstrated experience with library automation software or similar software applications.Three to five years of public library or public library system experience.Candidate hours will include late afternoon and early evening hours, Monday through Friday to accommodate the open hours of member libraries.Ability to work hard, respond to varied/changing work demands, and make decisions as required.Demonstrated knowledge of developing and analyzing reports or statistics.Excellent organization skills and ability to process details accurately and with attention to detail.Strong customer service orientation and skills.Demonstrated experience with Microsoft Office applications.Bachelor’s or Associate degree with a minimum two years’ experience in one or more areas: information technology, technology helpdesk or customer support, and database management.Attends formal and informal continuing education programs.
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Develops and maintains professional competencies and overall familiarity with technical issues. Frames issues, assembles background information, makes recommendations, promotes problem solving and participates in decision-making. Provides Administrative Consultation to the Library Systems Administrator.Provides and monitors statistics and reporting related to the ILS database and related systems. Loads patron and bibliographic records when needed, including regular patron record loads for digital and student accounts. Works with the Library Systems Administrator to oversee the proper maintenance and health of the ILS database.
Assists patrons with issues related to the ILS, including account updates and referrals to other staff when appropriate. Assists member libraries with ILS issues, changes to settings, and troubleshooting. Works with system staff in a team environment to provide helpdesk coverage for member library staff and patrons. Serves as primary contact with software vendor. Manages automated tasks and creates new ones where appropriate.
Troubleshoots functionality issues, assists with software upgrades, provides reports and statistics, interprets and resolves user problems, evaluates and implements new software products and enhancements, including third party software solutions. Manages and directly implements activities related to the ILS, including mobile app and discovery layer. Duties may be performed in a hybrid fashion that includes remote work, but the selected candidate will undergo initial in-person training and evaluation for several months before remote work will be approved.
Our offices are located in downtown Milwaukee. MCFLS provides resources to libraries such as delivery and automation services while also facilitating collaboration among members to deliver responsive and innovative library services to all residents of Milwaukee County. It functions as a membership organization with its membership made up of the 15 public libraries in Milwaukee County. MCFLS is an organization overseen by the Wisconsin Department of Public Instruction and administered by a seven-member Board of Trustees. The Library Systems Technician also analyzes sophisticated library systems issues and problems and makes recommendations to the Library Systems Administrator concerning appropriate action strategies.
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The qualified candidate will implement key application software capabilities to ensure the provision of a full range of dependable services to MCFLS member libraries. This new role provides day-to-day oversight and maintenance of technology systems that involve direct library functionality. The Milwaukee County Federated Library System (MCFLS) is looking for a skilled, experienced and dedicated individual to serve as its Library Systems Technician.
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